Introduction

Thank you for shopping with us, if you are not satisfied with your purchase we are here to help.

Returns Policy

Orders may be returned within 14 days of the date of delivery for refund or exchange. 

Returns will be processed within 5 business days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hooked.ofcl@gmail.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hooked.ofcl@gmail.com.

Shipping Costs

You are responsible for shipping costs for all returns. All returns will be subject to a 30% re-stocking fee, which will be deducted from your refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions

The following items do not qualify for returns: discounted items, items marked as final sale, and gift card purchases. Returned items must have tags still on and be returned in original product packaging. Returned items must have no visible signs of wear or use. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hooked.ofcl@gmail.com.

Contact Us

If you have any questions, please contact customer service.

Call us at: +1 416 821 6190
Email us at: hooked.ofcl@gmail.com